As all Lumiere & I candles are made to order, please allow us to craft your order within 2-3 days. We endeavor to ship all your orders within 72 hours of receiving them, excluding weekends and public holidays. All orders will be shipped with an accompanying tracking number which will be emailed to you.
We process and deliver products Australia wide Monday to Friday between 8am to 5pm (AEST/ AEDT). Orders received outside these hours will be processed the following working day. Feel free to contact us at email@example.com if you have any special request.
Once we have accepted, processed and packed your order, you will receive an email from Lumiere and I containing a tracking number. Please allow at least 2 working days for the tracking information to be updated.
Delivery estimates given are indicative delivery times only and we cannot guarantee delivery timing, including for large orders or due to reasons beyond our control. We are not liable for any losses, liabilities or costs you incur arising out of late or delayed delivery.
Our delivery partners will deliver your order using the name, address and telephone details you provide us with when completing your order. We are not liable for any mis-delivery due to inaccurate delivery details provided by you.
All deliveries will require signature on receipt. If you miss your scheduled delivery, the courier will leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the nominated recipient or a member of our team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us If this happens, we reserve the right to charge you again for any return and re-send costs that we incur. Please note that requests to change delivery address will need to be made via our email, firstname.lastname@example.org